Master of Accounting Student

Bridging Technology & Financial Intelligence

Hi, I’m Jodette Alejandro, a Master of Accounting student at William & Mary. After several years in software quality assurance and a short time in property and casualty insurance, I decided to change my career to accounting. I’ve always enjoyed solving complex problems and catching small details, which naturally led me toward accounting, especially in tax.

Fort Myers, FL / Relocating j.alejandro@email.com (813) 480-2443 LinkedIn Profile

Contact Me / Inquire View PDF Resume

Career Transition

After more than six years in software quality assurance and some time in the insurance industry, I decided to make a shift into accounting in search of a more stable, long-term career path. Along the way, I realized that the skills I developed—like analyzing systems, following structured processes, and staying detail-focused—translate really well into accounting work.

Why Taxation?

What drew me in most was the blend of structure and problem-solving, especially in tax. I enjoy the challenge of working through complex rules and figuring out the right answer, and I’m excited to keep building that expertise as I move forward in my career.

Academic Foundation

In Progress (AACSB Accredited) Expected Grad: Aug 2027

William & Mary

Master of Accounting (MAcc)

Key Focus Areas & Coursework:

Individual Income Taxation Audit and Assurance Financial Accounting I & II Strategic Cost Management

Accounting Department Residency Class of 2027

Completed Class of 2015

Florida Gulf Coast University

Bachelor of Science in Computer Information Systems

Key Technical Acumen Gained:

Structured Data Analysis Systems Analysis & Quality Assurance Database Management Enterprise Workflows

Integration: Technical/Analytical Core CIS Degree

Professional Licensing & Certifications

Demonstrates strict professional standards, financial acumen, and commitment to state-regulated professional code guidelines.

Florida Property & Casualty License

Skills & Competencies

Filter my professional skillset across modern technological tools, accounting principles, and execution-oriented methodologies.

Microsoft Excel

Advanced

Experienced in VLOOKUPs, pivot tables, complex data analysis, structuring models, and dynamic financial models.

Taxation & Audit

Core Coursework

Robust theoretical knowledge in individual income tax schemes, strategic cost constraints, and audit risk assessment.

Atlassian JIRA

Intermediate

Streamlined ticketing queues, handled software bug workflow tracking, and prioritized high-severity issues under tight sprints.

Process Improvement

Expertise

Demonstrated history of streamlining support queues (reducing JIRA resolution times by 12%) and creating documentation FAQs.

Regulatory Compliance

Advanced

Strictly observed insurance compliance parameters as a licensed property & casualty broker. Directly applicable to regulatory tax codes.

Stakeholder Communication

Highly Proficient

Expertise in bridging understanding gaps between tech-centric teams and non-technical clients. Active listener and solution translator.

Professional Experience

Proven track record across analytical software testing, state-compliant advisory, and outcome-oriented client relation roles.

05/2025 - 11/2025

Licensed Property & Casualty Agent

Foundever

Analyzed clients' financial situations and risk exposures to recommend tailored solutions, developing financial acumen and client advisory skills directly transferable to tax planning and compliance consultations.
Maintained precise documentation and ensured compliance with regulatory standards, building rigorous attention to detail essential for accurate tax filings and regulatory adherence.
Translated complex policy terms and financial implications into clear, actionable language for diverse clients—developing the client communication skills needed to explain tax strategies and implications effectively.

02/2018 - 08/2024

Software QA Analyst

CrossXColor, Inc.

Key Metrics Accomplished:

150+ Complex issues troubleshot & resolved

+23% Customer satisfaction increase

Resolved 150+ software issues through structured root-cause analysis and detailed documentation, improving customer satisfaction by 23%—demonstrating meticulous attention to detail and analytical skills applicable to auditing and tax issue resolution.
Partnered with developers to replicate and escalate bugs, ensuring fast and accurate resolutions while strengthening cross-functional collaboration.
Streamlined JIRA Workflow: Redefined organizational issue-tracking priorities, reducing support ticket turnaround time by 12% through improved tracking and prioritization—showcasing process improvement capabilities valuable in tax operations.
Created troubleshooting guides and FAQs that reduced repeat support tickets by 20%, enhancing knowledge transfer and documentation standards.
Diagnosed and documented user-reported issues, identifying discrepancies and strengthening communication between technical and non-technical stakeholders.

11/2016 - 09/2020

Assisted Sales Representative

BDS Marketing, LLC

Trained store associates on products and features, reducing product returns by 10% through better customer guidance and clarifying technical issues.
Explained technical details in clear, accessible language for non-technical users, building strong communication skills for client-facing roles.
Resolved technical issues during onboarding, improving overall customer experience and demonstrating problem-solving under pressure.